Ecosystem - Preference and Notification Management

Preference and Notification Management solution ecosystem consists of several service layers, namely:

• Core Layer

• Integration (API) Layer

• User Interface Layer

• Administration & Configuration Layer

An efficient Enterprise Preference & Notification Management system must deliver value for its customers, integrate with critical utilities transaction/ marketing systems and, finally be user friendly. Research suggests that requirement for notifications, consent are driving rapid adoption of consent and preference management in Utilities industry. There is also a need for Utilities to consolidate customers’ choices about how their personal data should be handled. Utilities are advised to seek Enterprise Preference & Consent Management solutions that integrate with Customer Data & Transaction Processing platforms.

uPrefer Architecture

uPrefer’s Enterprise Preference & Notification Management solution is built on the SAP platform using the latest Advanced Object Oriented ABAP. The solution is delivered as an Add-On for its customers. Our preference & notification center has several components. The picture below provides the overal all architecture of an integrated preference & notification center with its key components.

Our S/4 native solution eliminates the need for integration of master data, communicaiton data, processess between your preference and notificaiton center and the SAP Core software.

State of the art user interface comes as a default with the software suite that sits in the Utility’s C4 HANA Service Cloud. This eliminates the need for development and maintenance of interfaces to integrate preference center screens into your C4 Service Cloud & Marketing.